Return and Refund Policy

At our company, we are committed to ensuring your satisfaction with our hair and body care products. Please read our return and refund policy carefully:

1. Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.
• Products must be unused, unopened, and in their original packaging.
• Items that are damaged during shipping or are defective may be returned even if opened, provided proof (photo or video) is submitted.
• Sale or clearance items are non-returnable unless damaged or defective.

2. Non-Returnable Items

• Opened or used products
• Personalized or custom products
• Gift cards or promotional items

3. Return Process

• To initiate a return, please contact our customer support at alok@aniglowprofessional.com with your order number, product details, and reason for return.
• Our team will provide instructions for returning the product.
• Customers are responsible for the return shipping costs, unless the product is defective or damaged.

4. Refunds

• Refunds are processed after we receive and inspect the returned product.
• Approved refunds will be credited to the original method of payment within 7–10 business days.
• Shipping charges (if any) are non-refundable, except in cases of defective or damaged products.

5. Exchanges

• Exchanges are only applicable for defective or damaged products.
• To request an exchange, contact alok@aniglowprofessional.com with the details and images of the product.

6. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us immediately at alok@aniglowprofessional.com.
• Include photos of the damage and your order number for a quick resolution.

7. Additional Information

• We reserve the right to deny returns that do not meet the above criteria.
• Our priority is to ensure customer satisfaction while maintaining hygiene and safety standards.